Fill in all information required.
– Fill in Contact with your e-mail address.
– Fill in Subject with the Item Title that you’d like to upload.
Rest of columns will be automatically fulfilled
Fill in the E-mail Description by following the template.
– Add Item Title
Provide New Item Sourcing Tools link
– Add RFS tix (Conversation between you and Supplier)
– Add Customer
Then click ‘Create’.
Once ticket is created, you will be redirected to the new ticket created.
ERPSoftware system to process orders from Quotation to creating Sales Order to creating Purchase Order. Below are the feature that OM will usually use: ERP – Sales Order Page ERP – Purchase Order Page ERP – A/P Invoices Page ERP – Pickup Orders Page ERP – Delivery Orders Page Sourcing ToolsSystem for OM to do…
A. Direct Supplier and ETH A.1 Inform the supplier regarding the customer’s feedback on receiving an incorrect item.A.2 Need to liaise with the supplier to exchange the incorrect item for the correct one. a. If the supplier is able to do an exchange. The supplier has to do an exchange to the customer’s place directly…
Step 1. Go to Sales, click Sales Orders, search the SO (Sales Order) Reference, and click the SO#. Step 2. Tick the check box beside the Item Description. Then, click ‘Create Delivery Order’. Note: Only create the delivery order once the Pickup Job is created (Delivery date is 2 working days after the pickup date unless…
How to send Request for Quotation to Supplier via Freshdesk? Note: Request for quotation is needed if the item on PO belongs to ETH listing and you can not find the recent quotation or quotation has been expired.
A. If the supplier does not reply to our e-mail within 8 working hours. A.1 For Direct Seller Order Agent to follow up by call and inform the Category Management Team. A.2 For ETH order Follow up with the team lead. B. If the supplier is not responding to both email and call within the…
A. LF (Logistic and Fulfillment) received the damaged item in WH (Warehouse) or Customer received the damaged item. Inform the supplier that the item received is damaged, attach the proof of the damaged item, and seek an exchange. A.1 If the supplier can accept the damaged item. – Ask the supplier to arrange for an…
