How to Handle SO Ex-stock Item? – WordPress on Google Compute Engine

A. Check the ex-stock item with LF (Logistic and Fulfillment)

Click here to find out how to check stock with LnF

B. Once LF (Logistic and Fulfillment) confirms the stock. Go to ERP, and search the SO (Sales Order) Reference.

C. Reserve the item by click check box of SO (Sales Order) Line Item and click ‘Edit Reserved QTY“

D. Fill in the ‘Reserved Qty‘ and ‘Unit Cost‘, then click **‘Confirm’**

E. Create DO (Delivery Order) Job by click check box the SO (Sales Order) Line Item and click ‘Create Delivery Order’

F. Change the ‘Scheduled On‘ and re-check the ‘Shipping‘ details > Click ‘Create Delivery Order’

How to Guides

How to Add New Item on Sourcing Tools

ByNidia Cahya March 11, 2024March 24, 2024

3. Before you add the new item, make sure the seller is registered on ‘seller organisation’ 4. Fill in the Seller Item Form 5. Make sure all the data information is correct6. Click on ‘submit’ button 7. If submission is success, the item will be appeared on seller item page. You may search the item…

What should I do if...

What to do if the Lead Time of an item is longer than promised?

ByNidia Cahya March 18, 2024April 29, 2024

Check with the supplier the reason why the item hasn’t arrived yet. If the supplier mentions there is a delay for some reason, The agent to check with the Supplier if the order is cancellable. A. Order is cancellable. The agent to inform CS (Customer Success) that the item is delayed due to some reason and…

How to Guides

How to Request Uploading to PIMs?

ByNia Kurniati March 10, 2024March 25, 2024

Before raise the ticket to PIMs, make sure item information is stored on the sourcing tools. Click here to find out how to Add Item to Sourcing Tools

What should I do if...

What to do if Item is OOS with Long Lead Time?

ByNidia Cahya March 11, 2024April 29, 2024

A. The agent to check with initial supplier. A.1 Initial Supplier has no alternative item. – Check if the customer can wait for the lead time. – If yes, inform the supplier accordingly – If no, Proceed with sourcing. Click here to see how to raise RFS (Request for Sourcing). – After sourcing, proceed to B….

What should I do if...

What to do if customer wants to return the item due to incorrect listing? E.g.: Wrong color, wrong size, wrong specification, etc.

ByNidia Cahya March 18, 2024April 29, 2024

A. Direct Supplier and ETH A.1 Inform the supplier regarding the customer’s feedback on receiving an incorrect item.A.2 Need to liaise with the supplier to exchange the incorrect item for the correct one. a. If the supplier is able to do an exchange. The supplier has to do an exchange to the customer’s place directly…

What should I do if...

What to do if the supplier is unresponsive?

ByNidia Cahya March 18, 2024April 29, 2024

A. If the supplier does not reply to our e-mail within 8 working hours. A.1 For Direct Seller Order Agent to follow up by call and inform the Category Management Team. A.2 For ETH order Follow up with the team lead. B. If the supplier is not responding to both email and call within the…

One Comment

Pingback: How to Check Ex-stock Item? – WordPress on Google Compute Engine

A. Check the ex-stock item with LF (Logistic and Fulfillment)

B. Once LF (Logistic and Fulfillment) confirms the stock. Go to ERP, and search the SO (Sales Order) Reference.

C. Reserve the item by click check box of SO (Sales Order) Line Item and click ‘Edit Reserved QTY“

D. Fill in the ‘Reserved Qty‘ and ‘Unit Cost‘, then click ‘Confirm’

E. Create DO (Delivery Order) Job by click check box the SO (Sales Order) Line Item and click ‘Create Delivery Order’

F. Change the ‘Scheduled On‘ and re-check the ‘Shipping‘ details > Click ‘Create Delivery Order’

Similar Posts

One Comment

Leave a Reply Cancel reply

D. Fill in the ‘Reserved Qty‘ and ‘Unit Cost‘, then click **‘Confirm’**