How to send Request for Quotation to Supplier via Freshdesk?
Note: Request for quotation is needed if the item on PO belongs to ETH listing and you can not find the recent quotation or quotation has been expired.
Go to Freshdesk
Click New > New email
Pick a template and choose ‘RFQ – OM’.
Fill in the information required and click ‘Send‘.
– Fill in the ‘To‘ with Supplier’s E-mail Address.
– Fill in the ‘Subject‘ with ‘SO ref number #RFQ X Supplier name’
E.g.: #240300008154 – RFQ x (Siemens Pte Ltd)
– Fill in the table of Item Title and Qty required. The Model/part number, Price and Lead Time will be fulfilled by Supplier.
Sourcing will be needed for the agent when the item the customer purchases is OOS/Obsolete/Long lead time. There are different treatments for different types of customers. For: – Marketplace: The agent will do the Sourcing by sending the RFQ (Request for Quotation) e-mail to the supplier. – Enterprise: The agent will raise RFS (Request for Sourcing) to IS…
4. You will be redirected to the New Seller Organisation Form, fill the information RequiredNote: for those column with sign * is compulsory to fill ina. Fill in the company name *b. Fill in the company websitec. Fill in the company email or PIC emaild. Fill in the office number (without country code “+65” ,…
ERPSoftware system to process orders from Quotation to creating Sales Order to creating Purchase Order. Below are the feature that OM will usually use: ERP – Sales Order Page ERP – Purchase Order Page ERP – A/P Invoices Page ERP – Pickup Orders Page ERP – Delivery Orders Page Sourcing ToolsSystem for OM to do…
A. Check with the supplier because the attempted collection failed and check whether the supplier can deliver to Eezee WH (Warehouse) FOC (Free of Charge). A.1 If the supplier can deliver to Eezee WH (Warehouse) Shift the PU under Supplier send – Eezee. A.2 If the supplier is unable to deliver to Eezee WH Check…
Check another supplier for the possibility of having the same item ex-stock. A. Inform CS (Customer Success) item purchased is obsolete & check whether they want us to do some sourcing or cancel the order. E-mail example: Hi CS Team, We are pleased to update regarding the following item: Item: Shifting of 4x Fumehoods within…
3. Before you add the new item, make sure the seller is registered on ‘seller organisation’ 4. Fill in the Seller Item Form 5. Make sure all the data information is correct6. Click on ‘submit’ button 7. If submission is success, the item will be appeared on seller item page. You may search the item…
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